What do I mean by service adoption? Well, just like it sounds. I initially started out this company cleaning just windows. Early on I knew of other window cleaners who do other services, too. But I wanted to focus on just cleaning windows at the beginning because of all the new things being thrown my way, as a new business man.
Going into any business, especially service-based businesses, people get the perception that the actual labor is all you need to run a successful company. This is false. I knew this from the get-go thanks to my parents who ran a company and my business education in gained in college. Business is much more than the actual work. Think of window cleaning, pressure washing, gutter cleaning, or whatever else being at the center of a wheel. Well in order for that wheel to function, it needs spokes and an outer surface. Think of all the other facets of business being these other parts. Yes a wheel will fall apart without the center holding the spokes together. But it’s only one of the multiple parts that are important.
All in all, a business can’t operate without every piece. Every piece has an important function.
So back on track now, I started out learning the best practices in running a company and how to adopt all the other processes and procedures required to successfully grow a business. I would have hit a personal critical mass, if I added multiple services in the midst of this.
It wasn’t until a year later, May of 2015 that I added my second service, which was gutter cleaning! And as I saw the great benefits of additional services, I had an opportunity in October of 2015 to add pressure washing.
At that point, I had lots to learn on these additional services (business-side of things, and actual labor-side). So Berryhill Window Cleaning currently focuses on these 3 services, in order to provide an optimum job well done for all our customers!
Eventually we may expand our services but there will be a point that we stop adding different types. Berryhill Window Cleaning does not aspire to be a jack-of-all-trades but a premier cleaning company offering specific and professional services.
Thanks For Reading and see you next time!
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